I am very pleased with the customer service. Calling from Canada, I spoke directly with one of the owner to see if I could get my blanket as a gift in time, especially having to go through custom and production and delivery time as a factor. The owner was professional and ensured that my product will meet my deadline. It certainly came even with a few days left for gift wrapping. I ordered my blanket on the 23rd of October and it arrived to my doorsteps November 6th. Most important, the reciever to the gift loves it.. and often brags it. thanks.