I needed the blanket for a Christmas present and was worried whether it would be produced and delivered on time. They assured me it would it DID arrive two days before Christmas. What impressed me most was their speedy responses to my initial questions and their concern to get my approval on the final design. As it turned out, I did want something changed and I'm so glad they allowed me to proof it before getting the final product. In short, they kept their word and their communication was outstanding. I would certainly use them again.